Are you an experienced support professional with a passion for iGaming and sports betting? If you can clearly explain the difference between a combo bet and a cash-out – and keep your cool with demanding players – this role is for you.

We’re hiring a Customer Support Agent in Luanda for one of the fastest-growing operators in Africa. You’ll be part of a high-performing, player-focused support team and contribute to delivering an exceptional gaming experience across casino and sportsbook verticals.

What You’ll Do:

• Provide fast, friendly, and professional support via live chat, email, and phone
• Help players with account issues, payments, bonuses, promotions, and general queries
• Troubleshoot technical issues and escalate when necessary
• Stay informed on current sports events, odds, and new product features
• Promote responsible gaming and brand loyalty
• Work flexible shifts to ensure 24/7 customer support

Required Skills & Experience:

• At least 2 years’ experience in customer support within the iGaming or sports betting industry
• Strong understanding of betting products, odds, and player behavior
• Fluency in Portuguese is required.
• English proficiency is a strong plus.
• Calm, solutions-oriented, and empathetic approach
• Solid computer skills and ability to learn new tools quickly
• Reliable, proactive, and a team player

WHY YOU SHOULD APPLY?

Apply now or reach out to the Careers.bet team to learn more about this opportunity and how your profile fits. Interested candidates should submit their CV and a brief cover letter in the form below or via email to [email protected]. Applications will be reviewed on a rolling basis. We encourage you to apply early to avoid missing this opportunity!